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A centralized section for browsing available verification services and requesting access within the Venator platform. The Request Service module allows clients to explore additional identity verification capabilities offered by the platform and submit access requests for services that are not yet enabled in their account. Once a request is submitted, it is reviewed by the platform administration team. Approved services then become available in the My Services section for integration and usage. The Request Service module can be accessed from the Client Portal sidebar under Account → Request Service.

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1. Request Service Interface

The Request Service interface displays all available services that clients can request access to. Services are presented as structured service cards, each containing key information about the service, its functionality, and access pricing. The interface includes:
  • Service listing cards
  • Availability indicators
  • Pricing information
  • Request access actions
This layout allows users to easily browse and request new verification capabilities.

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2. Using the Request Service Module

The Request Service section enables clients to discover available services and request access to integrate them into their account.

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Service Catalog

The main view presents a catalog of available verification services. Each service is displayed as an individual card containing:
  • Service Name — Name of the verification capability
  • Service Category — Type of identity verification service
  • Availability Badge — Indicates that the service can be requested
  • Service Description — Brief explanation of the service functionality
  • Access Pricing — Cost per verification request
Example services displayed in the interface include:
  • Age Estimation — Estimates a person’s age from a facial image using AI-based analysis.
  • Document OCR — Extracts structured information from identity documents.
  • ID Verification — Validates identity documents and user identity data.
  • Proof of Address (POA) — Verifies address information from utility bills, bank statements, or government letters.
  • Know Your Business (KYB) — Verifies company registration details against official registries.
  • Face Match — Compares two facial images and returns a biometric similarity score.
This catalog enables clients to discover new identity verification services available within the platform.

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Request Access

Each service card includes a Request Access button. Selecting this option allows clients to initiate a request for enabling that specific service in their account.

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Service Request Form

When a user clicks Request Access, a request form is displayed. This form allows clients to provide additional context for their service request. The request form includes:
  • Additional Notes (Optional) — A text field where users can provide extra details about their intended use case, integration plans, or business requirements.
Example notes may include:
  • Intended application or integration scenario
  • Expected transaction volume
  • Compliance or regulatory requirements
Providing additional notes can help the platform team better understand the client’s needs during the approval process.

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Submit Request

After completing the request form, users can submit the service request by clicking Submit Request. Once submitted:
  • The request is sent to the platform administration team.
  • The service request enters the Pending review state.
  • Users can track the request status in the My Services section.
Approved services will become available for use and testing within the platform.

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3. Operational Use Cases

The Request Service module is commonly used for:
  • Discovering additional identity verification capabilities
  • Requesting access to new services
  • Providing integration details to the platform team
  • Expanding verification workflows within the platform
This ensures that services are enabled only when requested and approved.

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4. Navigation

The Request Service section is accessible from: Client Portal → Account → Request Service

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5. Summary

The Request Service module enables clients to explore and request access to additional identity verification services within the Venator platform. By providing a structured service catalog, pricing visibility, and a simple request submission process, the module allows organizations to expand their verification capabilities while maintaining controlled service activation and administrative oversight.